Privacy Policy

1. Information We Collect

We collect the following types of information when you use our services:

• Personal Identification: Full name, date of birth, NID/Passport number
• Contact Information: Mobile number, email address
• Booking Data: Journey details, seat class, travel dates, PNR numbers
• Payment Information: Transaction IDs (we do not store full payment card details)
• Technical Data: IP address, browser type, device information for security purposes

2. How We Use Your Information

The information collected is used solely for the following purposes:

• Processing and confirming your train ticket bookings
• Sending booking confirmation and e-ticket via SMS and email
• Processing refund requests and payment queries
• Verifying your identity during boarding and ticket inspection
• Sending important service notifications and schedule changes
• Improving our website services and user experience
• Complying with government regulations and legal obligations

3. Sharing Your Information

Bangladesh Railway does not sell, rent, or trade your personal information to third parties. We may share limited information with:

• Payment Processors: bKash, Nagad, banks – only as necessary to process payments
• Government Authorities: When required by law or for security purposes
• Service Providers: SMS/email delivery services for ticket notifications

All third parties are bound by confidentiality obligations and cannot use your data for their own marketing purposes.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information:

• All data transmission is encrypted using SSL/TLS technology
• NID and payment data are stored in encrypted form
• Access to personal data is restricted to authorized personnel only
• Regular security audits and vulnerability assessments are conducted
• Data is stored on secure government-approved servers in Bangladesh

5. Cookies

Our website uses cookies to enhance your experience. Types of cookies used:

• Essential Cookies: Required for the website to function (session management, search preferences)
• Analytics Cookies: Help us understand how visitors use the site (anonymized data)

You can control cookie settings through your browser. Disabling essential cookies may affect website functionality.

6. Data Retention

We retain your personal information for the following periods:

• Booking Records: 7 years (for financial and audit purposes)
• Account Information: Duration of account plus 2 years after last activity
• Payment Data: 5 years (as required by financial regulations)
• Technical Logs: 90 days for security monitoring

7. Your Rights

Under Bangladesh data protection guidelines, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us at [email protected] or call Hotline 16321.

8. Contact Us

For privacy-related queries, contact our Data Protection Officer:

• Email: [email protected]
• Phone: 16321 (Bangladesh Railway Hotline)
• Address: Rail Bhaban, Abdul Gani Road, Dhaka-1000, Bangladesh

We aim to respond to all privacy queries within 10 business days.