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Refund & Cancellation Policy

Everything you need to know about ticket cancellations and refunds

Last updated: 18 March 2026

Quick Summary

More than 24h before
Full refund minus 15% cancellation charge
4 to 24 hours before
50% refund of base fare
Less than 4 hours
No refund available

1. Cancellation Rules

Online tickets purchased through the Bangladesh Railway e-ticketing portal can be cancelled subject to the following conditions:

Time Before Departure Cancellation Charge Refund Amount
More than 24 hours 15% of base fare + service charge Full base fare minus 15%
Between 4 and 24 hours 50% of base fare 50% of base fare only
Within 4 hours No refund Zero — ticket not refundable
After train departure No refund Zero — expired ticket

* The non-refundable online service charge of BDT 30 per ticket is not included in any refund.

2. How to Cancel

1
Go to Check PNR
Visit the PNR check page and enter your PNR number and mobile number
2
View Booking
Your confirmed booking details will be displayed
3
Request Cancellation
Click the "Cancel Ticket" button and confirm your request
4
Receive Confirmation
A cancellation confirmation SMS will be sent to your mobile
5
Await Refund
Refund will be processed within 7–10 working days

3. Refund Timeline

Approved refunds are processed as follows:

  • Mobile Banking (bKash, Nagad, Rocket): 3–5 working days
  • Credit/Debit Card: 7–10 working days (depends on your bank)
  • Internet Banking: 5–7 working days

4. Train Cancellation by Railway

If Bangladesh Railway cancels a train service due to unforeseen circumstances:

  • Full refund of the base fare and service charge will be issued
  • No cancellation charge will be applied
  • Passengers will be notified via SMS
  • Refund processed within 5 working days

5. Non-Refundable Scenarios

  • Tickets cancelled less than 4 hours before departure
  • No-show (passenger did not board the train)
  • Tickets purchased with fraudulent information
  • Duplicate booking cancellations where one ticket was already used
  • Online service charge (BDT 30) in all cases

6. Contact for Refund Issues

If you face any issues with refunds, please contact us:

Call 16516 Email Support